Refund & Subscription Policy

1. What Premium is

• Premium unlocks the features listed on the paywall at the time you buy (for example additional AI questions, full reports and additional profiles). The paywall always shows the price, currency, billing period and what is included before you confirm.
• The free tier remains free. Free-tier limits may change over time; a paid period you have already bought is never repriced.
• Prices may differ between the website and the app stores, and between countries, because the stores charge their own commission and taxes. In India prices include GST.

2. Apple App Store (iOS)

• Who bills you: Apple, through your Apple ID. We never see your card details.
• Renewal: the subscription auto-renews at the end of each period at the price shown, unless you turn off auto-renew at least 24 hours before the period ends. Apple charges your account within 24 hours before renewal.
• Cancel: Settings → [your name] → Subscriptions on your iPhone or iPad, or in the app under Settings → Manage subscription. Cancelling stops the next renewal; Premium continues until the end of the period you already paid for. Deleting the app or your Dasha account does not cancel the subscription.
• Refunds: Apple, not us, holds the transaction and decides refunds under its own policy. Request one at reportaproblem.apple.com or through App Store support. We are unable to issue or override an Apple refund. If Apple refunds you, Premium ends when the refund is processed.
• Price changes: Apple notifies you before a price increase and, where required, asks for your consent.

3. Google Play (Android)

• Who bills you: Google, through your Google Play account. We never see your card details.
• Renewal: the subscription auto-renews at the end of each period at the price shown, unless you cancel at least 24 hours before the period ends.
• Cancel: Google Play app → Payments & subscriptions → Subscriptions, or in the app under Settings → Manage subscription. Cancelling stops the next renewal; Premium continues until the end of the paid period. Uninstalling the app or deleting your Dasha account does not cancel the subscription.
• Refunds within 48 hours: Google's policy lets you request a refund from Google directly within 48 hours of a purchase, and we have authorised Google to grant it.
• Refunds after 48 hours: write to us at support@dasha-astro.com with the Google order number (GPA.xxxx-xxxx). We will refund through the Google Play Console where the request meets Section 5, or at our discretion. Google processes the money back to your payment method.
• Price changes: Google notifies you before a price increase and, where required, asks for your consent.

4. Website purchases (Razorpay)

• Who bills you: Razorpay processes the payment on our behalf. We receive the amount, a payment ID, an order ID and the payment method type; we never see or store your card, UPI or bank details.
• One-time prepaid period. A website purchase buys a fixed period of Premium (for example one month or one year). It does not auto-renew and we do not store a payment mandate. There is nothing to cancel; when the period ends, Premium simply stops unless you buy another period.
• Activation: Premium starts as soon as Razorpay confirms the payment, usually within a minute. If it has not started within 24 hours, contact us; you will be given the full period from the moment it is activated, or a full refund if you prefer.
• Refund window: you may ask for a full refund within 7 days of the purchase if you have not substantially used Premium features in that time. "Substantially used" means generating a full Premium report or using more than a small number of Premium AI answers; we apply this reasonably and in your favour where it is unclear. After 7 days, or once Premium has been substantially used, the purchase is non-refundable because the digital content has been delivered, except as set out in Section 5.
• Always refunded in full, at any time: a duplicate charge; a charge taken in error; a payment that succeeded but never activated Premium; a period we cut short by removing a core paid feature or discontinuing the Service (pro-rata for the unused part).
• How refunds are paid: to the original payment method through Razorpay. Razorpay states that refunds typically reach the customer within 5 to 7 working days; bank processing times vary and are outside our control.
• Currency: website prices are in Indian rupees. Any currency-conversion fee or difference charged by your bank is not refundable by us.

5. When we refund, and when we do not

We refund (or, for store purchases, support your request to the store) when:

• you were charged twice, or charged an amount you did not agree to;
• you paid but Premium was never activated and we could not fix it within 24 hours of you telling us;
• a core Premium feature was unavailable for a substantial part of your paid period because of a fault on our side (pro-rata);
• we remove a core paid feature, materially change the Terms in a way you do not accept, or discontinue the Service during your paid period (pro-rata);
• we terminate your access for a reason other than your breach of the Terms (pro-rata);
• you are within the website refund window in Section 4;
• the law of your country gives you a right to a refund that this policy does not already provide.

We do not refund when:

• you disagree with, dislike or doubt the accuracy of a chart, reading, score or AI answer. The Service is offered for entertainment and education; readings are opinion within a belief system and AI output can be wrong, as the Disclaimer explains. Accuracy of astrological or AI content is not a basis for a refund;
• you forgot to cancel a store subscription before it renewed (ask the store; Apple and Google sometimes grant these);
• you changed your mind after substantially using Premium, or after the website refund window;
• your access was suspended or terminated because you breached the Terms of Use (for example automated scraping, account sharing or abuse);
• the problem was caused by your device, network, operating system or a third-party service outside our control, and we could not reasonably fix it.

6. Free trials and promotional offers

• If we offer a free trial or an introductory price, its length, the price after it ends and how to cancel are shown before you start. A store trial converts to a paid subscription automatically unless cancelled at least 24 hours before it ends; any unused part of a trial is forfeited when you buy.
• Trials and offers may be limited to one per person, account or payment method, and may be withdrawn at any time for new sign-ups.

7. How to request a refund

1. Email support@dasha-astro.com from the address on your account.
2. Include: the platform (iOS, Android or website), the order or transaction ID (Apple order ID, Google order number GPA.xxxx, or Razorpay payment ID pay_xxxx), the date, the amount, and why you are asking.
3. We acknowledge within 24 hours and decide within 7 days. If we agree, we process the refund (or ask the store to) within 2 working days of the decision. Money typically arrives within 5 to 7 working days for Razorpay, and within the store's own timeline for Apple and Google.
4. If you disagree with our decision, you may escalate to our Grievance Officer, Shrey Soni, at privacy@dasha-astro.com, who will respond within 15 days, and you may approach the appropriate Consumer Commission under the Consumer Protection Act, 2019 or, for store purchases, Apple or Google.

8. Chargebacks

Please contact us before raising a chargeback with your bank; it is faster for you and avoids fees for us. Where a chargeback is raised on a purchase that was validly made and used, we may suspend Premium on the affected account until the matter is resolved.

9. Changes to this policy

We may update this policy. Changes apply to purchases made after the new effective date; a purchase is governed by the policy in force when it was made. Material changes are notified in the app with the Terms of Use.

10. Contact

Support and refunds: support@dasha-astro.com · Grievance Officer: Shrey Soni, privacy@dasha-astro.com · Operator: Shrey Soni (Kiwi Agents), Shahdol, Madhya Pradesh, India.

Version 2026-09-13a · Effective 2026-09-13